Customer ombudsman
Does your support case
need another review?
Already contacted support and something remains unresolved? Tell us the history and what needs another look.
Request a review
Choose the channel
for your request.
Support handles account requests. The ombudsman reviews cases already handled by support. Misuse reports have a dedicated channel.
Initial supportTechnical help, billing and account requests.OmbudsmanAn issue that remains after support.Abuse reportMisuse involving our services.
For outages or urgent incidents, keep contacting support so containment is not delayed.
Let’s take another look at your case.
Tell us about the previous support contact, what remains unresolved and what outcome you expect.
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What happens after you submit.
Our team checks the previous support history, reviews the issues you raised and may ask for more information. The response explains how the case will proceed or the reasons for the decision. Keep your reference for follow-up.